Body Language Basics Skills

2 Days

Introduction

Can you tell if someone is telling the truth just by looking at them? It is a skill that a lot of people do not have. Through Body Language Basics you will be given a set of tools to use to your advantage. These tools can be utilized in the office and at home. Understanding Body Language will provide you a great advantage in your daily communications.

Body Language Basics will provide you with a great set of skills to understand that what is not said is just as important than what is said. It will also give you the ability to see and understand how your own Body Language is being seen. You will be able to adjust and improve the way you communicate through non-verbal communications.

Programme Objectives:

• Define body language
• Understand the benefits and purpose of interpreting body language
• Learn to interpret basic body language movements
• Recognise common mistakes when interpreting body language.
• Understand your own body language and what you are communicating
• Practice your body language skills

Method and Approach

This programme will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice, appropriate videos and appropriate video material.

The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.

Who Should Attend

This course is designed for all staff who deal with people on a regular basis as part of their job, especially those in management roles and sales and marketing personnel.

Course Content

Module One: Getting Started

• Introduction to the course
• Workshop Objectives

Module Two: Communicating With Body language

• Learning a New Language
• The Power of Body Language
• More Than Words
• Actions Speak Louder Than Words
• Case Study
• Module Two: Review Questions

Module Three: Reading Body Language

• Head Position
• Translating Gestures Into Words
• Open Vs. Closed Body Language
• The Eyes Have It
• Case Study
• Module Three: Review Questions

Module Four: Body Language Mistakes

• Poor Posture
• Invading Personal Space
• Quick Movements
• Fidgeting
• Case Study
• Module Four: Review Questions

Module Five: Gender Differences

• Facial Expressions
• Personal Distances
• Female Body Language
• Male Body Language
• Case Study
• Module Five: Review Questions

Module Six: Non-Verbal Communication

• Common Gestures
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It
• What Your Posture Says
• Case Study
• Module Six: Review Questions

Module Seven: Facial Expressions

• Linked With Emotion
• Micro-expressions
• Facial Action Coding System (FACS)
• Universal Facial Expressions
• Case Study
• Module Seven: Review Questions

Module Eight: Body Language in Business

• Communicate With Power
• Cultural Differences
• Building Trust
• Mirroring
• Case Study
• Module Eight: Review Questions

Module Nine: Lying and Body Language

• Watch Their Hands
• Forced Smiles
• Eye Contact
• Changes in Posture
• Case Study
• Module Nine: Review Questions

Module Ten: Improve Your Body Language

• Be Aware of Your Movements
• The Power of Confidence
• Position and Posture
• Practice In a Mirror
• Case Study
• Module Ten: Review Questions

Module Eleven: Matching Your Words to Your Movement

• Involuntary Movements
• Say What You Mean
• Always Be Consistent
• Actions Will Trump Words
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned
• Completion of Action Plans and Evaluations