Supervising Others

1 Day

Introduction

Supervising others can be a tough job. Between managing your own time and projects, helping your team members solve problems and complete tasks, and helping other supervisors, your day can fill up before you know it.

Our Supervising Others workshop will help you become more efficient and proficient, with information on delegating, managing time, setting goals and expectations (for yourself and others), providing feedback, resolving conflict, and administering discipline.

Programme Objectives:

• Define requirements for particular tasks
• Set expectations for your staff
• Set SMART goals for yourself
• Help your staff set SMART goals
• Assign work and delegate appropriately
• Provide effective, appropriate feedback to your staff
• Manage your time more efficiently
• Help your team resolve conflicts
• Understand how to manage effectively in particular situations
• Understand what a new supervisor needs to do to get started on the right path

Method and Approach

This programme will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice, appropriate videos and appropriate video material.

The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.

Who Should Attend

Supervising Others training is designed to benefit everyone who would like to become more aware of the issues around workplace harassment.  Supervisors and Managers should definitely develop these skills.

Course Content

This one-day workshop will cover the following subjects:

Module One: Getting Started

• Introduction to the workshop
• Workshop Objectives

Module Two: Setting Expectations

• Defining the Requirements
• Identifying Opportunities for Improvement and Growth
• Setting Verbal Expectations
• Putting Expectations in Writing

Module Three: Setting Goals

• Understanding Cascading Goals
• The SMART Way
• Helping Others Set Goals

Module Four: Assigning Work

• General Principles
• The Dictatorial Approach
• The Apple-Picking Approach
• The Collaborative Approach

Module Five: Degrees of Delegation

• Level One: Complete Supervision
• Level Two: Partial Supervision
• Level Three: Complete Independence

Module Six: Implementing Delegation

• Deciding to Delegate
• To Whom Should You Delegate?
• Providing Instructions
• Monitoring the Results
• Troubleshooting Delegation

Module Seven: Providing Feedback

• Characteristics of Good Feedback
• Feedback Delivery Tools
• Informal Feedback
• Formal Feedback

Module Eight: Managing Your Time

• The 80/20 Rule
• Prioritising with the Urgent-Important Matrix
• Using a Productivity Journal
• Using Routines and Rituals to Simplify Your Workday

Module Nine: Resolving Conflict

• Using a Conflict Resolution Process
• Maintaining Fairness
• Seeking Help from Within the Team
• Seeking Help from Outside the Team

Module Ten: Tips for Special Situations

• What to Do If You’ve Been Promoted from within the Team
• What to Do If You’re Leading a Brand New Team
• What to Do if You’re Taking on an Established Team

Module Eleven: A Survival Guide for the New Supervisor

• Ask the Right Questions of the Right People
• Go to Gemba
• Keep Learning!

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned
• Completion of Action Plans and Evaluations