Measuring Results From Training

1 Day

Introduction

Although we all know that training can have many amazing benefits, sometimes it can be hard to prove those benefits and attach a dollar value to training. Some topics, like sales training or time management, might have direct, tangible benefits. Other topics, like communication or leadership, might have benefits that you can’t put a dollar value on.

On our Measuring Results From Training course, you will learn about the different ways to evaluate training progress, and how to use these results to demonstrate the results that training brings. Once the training has been evaluated the next step is to modify and updated the curriculum to create a content that is better suited for the participants.

Programme Objectives:

• Understand Kolb’s learning styles and learning cycle
• Understand Kirkpatrick’s levels of evaluation
• Be familiar with many types of evaluation tools, including goal setting, tests, reactionary sheets, interviews, observations, hip-pocket assessments, skill assessments, and learning journals
• Understand when to use each type of evaluation tool
• Be able to perform a needs assessment
• Know how to write learning objectives and link them to evaluation
• Be able to write an evaluation plan to evaluate learning at each stage of the training and far beyond
• Know how to identify the costs, benefits, and return on investment of training
• Be familiar with the parts of a business case

Method and Approach

This programme will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice, appropriate videos and appropriate video material.

The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.

Who Should Attend

This course is designed for anyone, especially HR personnel, involved in arranging training for their staff and measuring the success, or otherwise, of the training programme.

Course Content

This one-day workshop will cover the following subjects:

Module One: Getting Started

• Introduction to the course
• Workshop Objectives

Module Two: Kolb’s Learning Styles

• The Four-Stage Process
• Accommodators
• Divergers
• Convergers
• Assimilators

Module Three: Kirkpatrick’s Levels of Evaluation

• Overview
• Level One: Reactions
• Level Two: Learning
• Level Three: Behaviour
• Level Four: Results

Module Four: Types of Measurement Tools

• Goal Setting
• Self-Evaluations
• Peer Evaluations
• Supervisor Evaluations
• High-Level Evaluations

Module Five: Focusing the Training

• Performing a Needs Assessment
• Creating Learning Objectives
• Drilling Down Into Content

Module Six: Creating an Evaluation Plan

• What Will We Evaluate?
• When Will the Evaluation be Completed?
• How Will We Evaluate It?
• Who Will Perform the Evaluation?

Module Seven: Assessing Learning before Training

• Workplace Observation
• Objectives Assessment
• Pre-Assignments and Pre-Tests

Module Eight: Assessing Learning during Training

• Reviewing Learning Objectives
• Performing Hip-Pocket Assessments
• Quizzes and Tests
• Skill Assessments

Module Nine: Assessing Learning after Training

• Evaluation Timelines
• Learning Journal
• Goal Setting
• Additional Methods of Evaluation

Module Ten: The Long Term View

• Creating a Long Term Evaluation Plan
• Methods of Evaluation
• Documenting Lessons Learned

Module Eleven: Calculating the Return on Investment (ROI)

• A Basic ROI Formula
• Identifying and Measuring Tangible Benefits
• Identifying and Measuring Intangible Benefits
• Calculating Total Costs
• Making a Business Case

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned
• Completion of Action Plans and Evaluations