Human Resource Management

1 Day

Introduction

In recent years, tasks that were originally thought to fall under the responsibility of the Human Resources department have become a part of many managers’ job descriptions. The sharing and diffusion of these tasks throughout the organisation has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues.

Our Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide you such skills and assist them with certain Human Resource situations.

Programme Objectives:

• Describe the implications of different aspects of Human Resource Management on your daily responsibilities
• Define human resources terms and subject matter
• Recruit, interview, and retain employees more effectively
• Follow up with new employees in a structured manner
• Be an advocate for your employees’ health and safety
• Provide accurate, actionable feedback to employees
• Act appropriately in situations requiring discipline and termination
• Evaluate some of the strengths and opportunities for Human Resources in your own workplace
• Identify three areas for further development within the Human Resources field as part of a personal action plan

Method and Approach

This programme will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice, appropriate videos and appropriate video material.

The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.

Who Should Attend

This course is suitable for all HR personnel and for other managers involved in the recruitment process whether it’s policy making or actually recruiting employees.

Course Content

This one-day course will cover the following subjects:

Module One: Getting Started

• Introduction to the course
• Workshop Objectives

Module Two: A History of Human Resources

• A Brief History
• What is Human Resources Today?

Module Three: The Interview Process

• The General Format
• Types of Questions
• Do’s and Don’ts

Module Four: Employee Orientation

• The Orientation Process
• The Role of Management and the Role of Human Resources
• Tips and Tricks

Module Five: Following Up with New Employees

• Daily Checklist for the First Week
• Following Up at the End of the Week
• Weeks and Months Later

Module Six: Workplace Safety

• Understanding Your Role and Responsibilities
• Understanding Local Rules
• Understanding Industry-Specific Rules

Module Seven: Dealing with Harassment And Discrimination

• Defining Harassment
• Types of Workplace Discrimination
• A Manager’s Responsibility
• An Employer’s Responsibility

Module Eight: Workplace Violence

• Defining Violence
• A Manager’s Responsibility
• An Employer’s Responsibility

Module Nine: Managing Employee Performance

• Choosing the Time and Place For Feedback
• Types of Employee Appraisals
• Using the Feedback Sandwich
• Encouraging Growth and Development

Module Ten: Disciplining Employees

• Understanding Your Role
• Understanding Your Choices
• Having the Meeting
• Following Up

Module Eleven: Terminating Employees

• Documenting Events
• Preparing for the Decision
• Making the Decision
• Communicating the Decision

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned
• Completion of Action Plans and Evaluations