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Emotional Intelligence for Leaders and Managers

3 days


Low Emotional Intelligence brings a plethora of negative emotions, like fear, anger and hostility. These use up a lot of energy; they lead to lower morale, absenteeism and apathy; and they are an effective block to collaborative effort. Daniel Goleman defines emotional intelligence (EQ) as ‰ÛÏthe capacity for recognising our own feelings and those of others, for motivating ourselves and for managing emotions well, in ourselves and in our relationships‰Û. People with high EQ cope well with their own emotions, and they notice, and respond appropriately to the emotions of other people. This makes it easier to harness their potential and the potential of the organisation All managers and leaders need the ability to understand and relate to people. This is clearly an asset in any type of teamwork. Emotions have a part to play and the emotionally intelligent are aware of this. They express what they feel when appropriate, so that molehills do not grow into mountains. They listen and empathise, but do not drown people in sympathy. Sometimes there is a fine line between empathy and sympathy, between self-awareness and self-obsession, between confronting uncomfortable differences and nit-picking. Part of emotional intelligence is making these judgements. We need to be ‰ÛÏaffective‰Û to be ‰ÛÏeffective‰Û.

Programme Objective

To help you create emotionally intelligent teams that:

  • Unleash their collective potential energy through positive energy
  • Generate powerful and productive team synergy
  • Build innovative, energetic and exciting organisations
  • Maximise morale and resistance to stressors
  • Unite the team for organisational strength

Method and Approach

This programme will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice and appropriate video/DVD material. The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.

Who Should Attend

  • This programme is designed for all managers and leaders seeking to raise their and their teams barometer of emotional intelligence
  • Individuals who desire to develop emotional intelligence in all aspects of their work and personal life

Course Content

  • What is emotional intelligence
  • Emotions defined
  • Where emotions come from
  • The importance of emotional control in today‰Ûªs society
  • The origins of EI theory
  • How emotional intelligence is measured – EQ
  • Characteristics of EI
    • Self-awareness
    • Self-regulation
    • Motivation
    • Empathy
    • Social skills
  • The benefits of EI for you
  • The benefits of EI for others
  • The benefits of strong EI to your organisation
  • How to measure your own EQ and how to develop it
  • Self awareness and controlling your feelings
    • The importance of self awareness
    • Understanding the relationship between your EQ and that of others
    • Increasing your awareness of other‰Ûªs feelings
    • How the EQ of others affects you
  • Building productive relationships
    • Improving your working relationships with EQ
    • How to build and maintain empathetic relationships
    • Improving the ‰ÛÏbottom line‰Û with EQ
  • Confidence and motivation
    • EQ for yourself
    • Your EQ and self esteem
    • Your EQ and energy levels
    • Your EQ and perseverance
    • Your EQ and achieving goals
  • How EI improves your leadership style.
  • Leadership strategies using EI
  • Team emotional intelligence
  • The TIEs that bind
  • Team effectiveness model
  • Core conditions for team EQ
  • Mutual trust
  • Sense of group identity
  • Group efficacy
  • Story of four people
  • Team emotional competence
  • The CARES framework
  • Team purpose
  • Building team trust
  • Elements of team trust
  • Constructive disagreement
  • Effective EQ communication in teams
  • Main characteristics of team communication
  • The parable of the blind men and the elephant
  • Undiscussables and hidden agenda
  • ‰ÛÏGet Real‰Û communication in the team
  • Emotional labour in your team
  • Are you faking harmony?
  • Managing agreement
  • Groupthink and team think
  • Mutual feedback
  • Going through the emotions not the motions
  • Team atmosphere
  • The emotional virus
  • Empathetic solidarity
  • Collective creativity
  • Understanding disagreement
  • Creative abrasion
  • Team happiness
  • The awakened team
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