Emotional Intelligence

2 days

Introduction

Emotional intelligence describes the ability to understand one’s own feelings, and that of groups, and how these emotions can influence motivation and behaviour. The concepts of Emotional Intelligence have been around since at least the 1900’s, but the term was first introduced by Wayne Payne in 1985. As a result of the growing acknowledgement by professionals of the importance and relevance of emotions to work outcomes, the research on the topic continued to gain momentum, but it wasn’t until the publication of Daniel Goleman’s best seller Emotional Intelligence: Why It Can Matter More Than IQ that the term became widely accepted by mainstream media. Applied to the workplace, emotional intelligence involves the capacity to think intelligently about one‰Ûªs own and other‰Ûªs emotions to intentionally and efficiently deliver individual and organisational outcomes.

Programme Objectives:

The key objectives of this course are to:

• Define and practice self-management, self-awareness, self-regulation, self-motivation, and empathy
• Understand, use and manage your emotions
• Verbally communicate with others
• Successfully communicate with others in a non-verbal manner
• Identify the benefits of emotional intelligence
• Relate emotional intelligence to the workplace
• Balance optimism and pessimism
• Effectively impact others

Method and Approach

This programme will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice, appropriate videos and appropriate video material. The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.

Who Should Attend

This course is suitable for anyone in the workplace wanting to increase their capacity to think intelligently about their own and others emotions to intentionally and efficiently deliver individual and organisational outcomes.

Course Content

This two-day workshop will cover the following subjects:

Module One: Getting Started

• Icebreaker
• Housekeeping Items
• The Parking Lot
• Workshop Objectives

Module Two: What is Emotional Intelligence

• Self Management
• Self Awareness
• Self Regulation
• Self Motivation
• Empathy

Module Three: Four Skills in Emotional Intelligence

• How to Accurately Perceive Emotions
• Use Emotions to Facilitate Thinking
• Understand Emotional Meanings
• Manage Emotions

Module Four: Verbal Communication Skills

• Focused Listening
• Asking Questions
• Communicating with Flexibility and Authenticity

Module Five: Non-Verbal Communication Skills

• Body Language
• The Signals You Send to Others
• It’s Not What You Say, It’s How You Say It

Module Six: Social Management and Responsibility

• Benefits of Emotional Intelligence
• Articulate your Emotions Using Language

Module Seven: Tools to Regulate Your Emotions

• Seeing the Other Side
• Self Management and Self Awareness
• Giving in Without Giving Up

Module Eight: Gaining Control

• Using Coping Thoughts
• Using Relaxation Techniques
• Bringing it All Together

Module Nine: Business Practices (I)

• Understand Emotions and How to Manage Them in the Workplace
• Role of Emotional Intelligence at Work
• Disagreeing Constructively

Module Ten: Business Practices (II)

• Optimism
• Pessimism
• The Balance Between Optimism & Pessimism

Module Eleven: Making an Impact

• Creating a Powerful First Impression
• Assessing a Situation
• Being Zealous without Being Offensive

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned
• Completion of Action Plans and Evaluations