Executive Leadership Skills Masterclass

3 days

Overview

This course covers the necessary tools you need to have in your toolkit as a leader. As Confucius, the Chinese philosopher, said ‰”the expectations of life depend upon diligence; the mechanic that would perfect his work must first sharpen his tools‰”.

Aims

To help you learn that:

• Competitiveness today is based around the ability of employees to create, to apply their skills and accumulated knowledge, to work effectively together, and to treat customers well
• Human resourcefulness is an important differentiator and a source of long term competitive advantage
• To learn management and leadership skills that will help you in a 21^st Century organization
• By understanding and using a range of effective tools in your skills toolbox you can help further both the organisation‰’s success as well as your own

Learning Outcomes

Following completion of the course, you will know how to:

• Improve your essential management and leadership skills
• Manage an organization in times of constant change
• Deal with teams and individuals so as to maximize the efficiency and productivity of the organization
• Use a toolbox of skills that will help you perform your own role effectively
• How to manage the relationships with all the stakeholders of your organization

Skills you will need to develop to put your learning into practice

• An clear understanding of your organizations goals and objectives both short term and long term
• An understanding of how to formulate goals both for your unit and its employees
• An understanding of employee motivation
• The use of empowerment techniques
• Managing your role to maximize work-life balance
• An understanding of current thinking about how to manage and lead a 21^st century organization
• Ability to think and act outside your comfort zone
• Develop characteristics that are present in exceptional leaders
• An ability to manage upwards to ensure that you can implement your strategies and plans
• Good communication skills

Behaviours you will need to develop to put your learning into practice

• A genuine desire to help people improve their performance both for the organisation‰’s and the individuals benefit
• Being able to articulate the organisation‰’s vision, goals and objectives
• Ensuring the individual knows how their role fits in the organization
• Ability to show leadership and have credibility with subordinates
• Personal behaviour that reflects the organizations values and culture
• An open communication style
• A counselling and mentoring attitude
• Effective decision making
• An innovative approach

Course Outline

Day 1

Introduction

• Knowledge versus Wisdom
• Put a shark in your tank
• The Golden Circle

Leadership

• The impacts of staff turnover
• Managers versus Leaders
• Leadership and building a corporate culture
• Leaders must ‰’sparkle’‰
• Creating inspirational leaders
• The personal make up of inspirational leaders
  • Their personal characteristics
  • Their ‰’novel’‰ attitudes
  • Their ‘turn on‰’ capability
• The 12 questions employees need an answer to
• What leaders do? ‰
• 24 tips for leaders
• Case studies
  • Leadership & management
  • Delegation skills

Day 2

Team Building

• Changing skill needs
• Core skills for managing a team
• Rules of engagement
• 13 Key traits of a real team
• Getting the best from your team
• Setting goals
• Personality types and traits
  • Your personality assessment
• Tools for understanding team performance
  • Team effectiveness grid
  • Evaluating yourself as a leader
  • Assessing a team‰’s performance
• Getting the best from your team
• Avoiding micromanagement
• Case Studies
  • Teams/Teamwork
• Listening
• Your learning style assessment

Emotional Intelligence

• What is emotional intelligence?
• Emotions defined
• Where emotions come from
• The importance of emotional control in today‰’s society
• The origins of EI theory
• How emotional intelligence is measured – EQ
• Characteristics of EI
  • Self-awareness
  • Self-regulation
  • Motivation
  • Empathy
  • Social skills
• The benefits of EI for you
• The benefits of EI for others
• The benefits of strong EI to your organization
• How to measure your own EQ and how to develop it?
  • Your personal EQ assessment
• Case Studies
  • Emotional Intelligence

Body language

• Importance of body language and para-language
• Important occasions where body language is useful
  • First impressions
  • Difficult meetings
  • People being defensive
  • Working with groups
  • Are they lying?
  • Interviews
  • Negotiations

Day 3

Bringing Out the Best in People

• The big idea
• Inspiring Change
• 12 techniques to use
• Case Study
  • Goal and Objective setting

Communicating Effectively

• The 7 C‰s of communication
• How are your listening skills?
• A short introduction to NLP
• The importance of body language
• How good are your communication skills?
• Case Study
  • Communication/Meetings

Influencing and Persuading Skills

• The six principles of persuasion
• A model for influencing others
• A model for personal effectiveness

How to Coach and Mentor Your Staff

• Coaching versus mentoring
• The GROW model of coaching
• Asking great questions
• Coaching yourself

Giving Feedback

• Understanding the three competencies
• Why do you need feedback?
• How and when to give feedback
• Planning a feedback session
• Receiving feedback
• Case Study
  • Giving feedback
  • Performance management

Personal Action plan

Post Course

Soft copies of all the material used (where copyright is held) during the course including tools will be provided to the participants after the course.