Workplace Violence

1 Day

Introduction

Workplace harassment is illegal and destructive for any organisation. It is important to treat everyone in the workplace with respect and dignity. Workplace harassment must be identified, discouraged, and prevented in order to prevent a hostile work environment developing. If left unchecked, harassment can escalate into violence. Workplace harassment training is essential to the welfare of all businesses and their employees.

In order to prevent Workplace Violence, it is essential that managers and employees are able to identify individuals who could become violent and understand how to diffuse dangerous situations.

Our Workplace Violence workshop will help you to identify and address violence in the workplace, as well as providing you with tools to develop your own Workplace Harassment Policy.

Programme Objectives:

• Define workplace harassment
• Understand bullies and how to avoid hiring them
• Create a risk assessment and understand how to handle violence
• Recognise social and business responsibility
• Develop relevant policies and procedures
• Learn how to investigate complaints

Method and Approach

This programme will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice, appropriate videos and appropriate video material.

The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.

Who Should Attend

This course will benefit the following:

• Committee members, managers, supervisors and workers
• Facility managers, human resources managers, senior managers and others with health and safety responsibilities

Course Content

This one-day workshop will cover the following subjects:

Module One: Getting Started

• Introduction to the workshop
• Workshop Objectives

Module Two: What is Workplace harassment?

• How to Identify
• Costs to your business

Module Three: Identifying The Bully

• Abusive Workplace Behaviours
• Bullying and Personality Disorders
• Narcissism

Module Four: How to Handle Workplace Violence

• Types of Behaviour
• Target the Behaviour, Not the Person
• Implement an Action Plan

Module Five: Risk Assessment (I)

• Understanding Anger and Aggression
• Defusing & De-escalating Strategies
• Communication Skills
• Tactical Options

Module Six: Risk Assessment (II)

• Identifying the Hazard
• Assessing the Risk
• Controlling the Risk
• Evaluating & Review

Module Seven: Being the Victim

• What Is Not Considered Bullying
• Steps to take

Module Eight: Checklist for Employers

• 4 Step Process
• Addressing all Employees
• Code of Ethics
• Policy and Procedures

Module Nine: Interview Process

• Identify a Bully in the Interview Process
• Warning Signs
• Role Play
• Case Study

Module Ten: Investigation Process

• Advising your Supervisor
• Lodging the Complaint
• Initial Response
• The Investigation
• The Findings
• Review & Closure

Module Eleven: Developing a Workplace Harassment Policy

• Scope
• Philosophy
• Principles
• Intent
• Options
• Informal Complaint Process
• Formal Investigation process

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned
• Completion of Action Plans and Evaluations