Manager Management

2 Days

Introduction

Organisations that capture, harness, and develop their human capital will flourish and succeed over the long term. Your organisations’ success is determined by the performance of your people. Successful organisations are those that have an all-encompassing approach to talent and performance management who are able to link tools, systems, people and processes together to motivate employees to work at their peak, keep them aligned with the culture and corporate objectives, and build future leaders throughout the enterprise.

With this course you will be able to provide the skills, guidance, and empowerment to your team of managers to make them better suited in leading and motivating their teams.

Manager Management takes a special type of leader. This workshop will expand you knowledge and provide a mean for you to teach and lead new and experienced managers. As every manager knows: learning never stops, this workshop will have something for everyone.

Programme Objectives:

• Welcome and orientate new managers
• Learn ways to successfully coach and mentor
• Learn ways to measure and evaluate performance
• How to handle complications
• Communicate between employees and their managers

Method and Approach

This programme will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice, appropriate videos and appropriate video material.

The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.

Who Should Attend

This course will benefit managers and leaders who manage others and who want to increase their ability to manage talent and performance within their organisations.

Course Content

This two-day workshop will cover the following subjects:

Module One: Getting Started

• Introduction to the course
• Workshop Objectives

Module Two: Grooming a New Manager

• Set Specific Goals
• Authority (What They Can and Can’t Do)
• Create a Shared Vision
• The More they Learn, the More Responsibility They Get
• Case Study
• Module Two: Review Questions

Module Three: Measuring Performance

• Staying Within Their Budget
• Setting Measurable Objectives
• Skip Level Feedback
• Collaborate on Criteria to be Evaluated
• Case Study
• Module Three: Review Questions

Module Four: Motivating Managers

• Provide the Needed Resources
• Bonuses and Incentives
• Give Credit for Good Work
• Keep Them Challenged
• Case Study
• Module Four: Review Questions

Module Five: Signs of Poor Management

• Missed Deadlines
• Team Turnover
• Losing Customers
• Little or No Growth
• Case Study
• Module Five: Review Questions

Module Six: Trust Your Team of Managers

• Do Not Micromanage
• Promote Open and Honest Communication
• Reward Initiative
• Trust, But Verify
• Case Study
• Module Six: Review Questions

Module Seven: When an Employee Complains about their Manager

• Keep the Information Confidential
• Gather Information from Both Sides
• Coach or Delegate the Solution
• Follow-up with the Manager or Employee
• Case Study
• Module Seven: Review Questions

Module Eight: Coaching and Mentoring (I)

• Writing Performance Reviews
• Provide Clear and Timely Feedback
• Praise in Public, Criticise in Private
• Make Sure Your Door is Always Open
• Case Study
• Module Eight: Review Questions

Module Nine: Coaching and Mentoring (II)

• Offer Advice, Not the Solution
• Create a Supportive Environment
• Building Ownership
• 360 Degree Feedback
• Case Study
• Module Nine: Review Questions

Module Ten: When Do You Step In?

• Unsafe or Dangerous Events
• Legal Ramifications
• Severe Financial Costs
• Repeated Failures after Coaching Has Occurred
• Case Study
• Module Ten: Review Questions

Module Eleven: Remember These Basic Qualities

• Express Confidence in Their Abilities
• Practice What you Preach
• Have an Open Door
• Their Success is Your Success
• Case Study
• Module Eleven: Review Questions

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned
• Completion of Action Plans and Evaluations