Coaching and Mentoring

1 Day

Introduction

You are in your office looking over your performance report and it happened again. Your low performing employee failed to meet quota this month even after you spoke with them about the importance of meeting goals. This employee has a great attitude and you know they can do better. You just do not know how to motivate them to reach the goal. Money used to work, but that has worn off. You are baffled and you know being frustrated makes matters worse. What do you do?

The Coaching And Mentoring course focuses on how to coach and motivate your staff to perform at a level that meets your and their goals.

Coaching is a process of relationship building and setting goals. How well you coach is related directly to how well you are able to foster a great working relationship with your employees through understanding and strategic goal setting.

Programme Objectives:

• Define coaching, mentoring and the GROW model
• Identify and set appropriate goals using the SMART technique of goal setting
• Identify the steps necessary in defining the current state or reality of your employees’ situation
• Identify the steps in developing a finalised plan or wrapping it up and getting your employees motivated to accomplish those plans
• Identify the benefits of building and fostering trust with your employees
• Identify the steps in giving effective feedback while maintaining trust
• Identify and overcoming common obstacles
• Identify when the coaching is at an end and transitioning your employees to other growth opportunities
• Identify the difference between mentoring and coaching

Method and Approach

This programme will involve the use of slides, handout material, work manual with all instructor notes and slides, examples of best practice, appropriate videos and appropriate video material.

The use of flip-charts, syndicate workshops and reporting back sessions will encourage a fully participative and enjoyable event. Delegates will be encouraged to participate actively in relating previous work experiences.

Who Should Attend

This course will benefit all team leaders, supervisors, middle and senior managers who are responsible for managing and motivating staff members to achieve personal and business goal.

Course Content

This one-day course will cover the following subjects:

Module One: Getting Started

• Introduction to the course
• Workshop Objectives

Module Two: Defining Coaching and Mentoring

• What is Coaching?
• What is Mentoring?
• Introducing the GROW Model

Module Three: Setting Goals

• Goals in the context of GROW
• Identifying Appropriate Goal Areas
• Setting SMART Goals

Module Four: Understanding the Reality

• Getting a Picture of Where You Are
• Identifying Obstacles
• Exploring the Past

Module Five: Developing Options

• Identifying Paths
• Choosing Your Final Approach
• Structuring a Plan

Module Six: Wrapping it All Up

• Creating the Final Plan
• Identifying the First Step
• Getting Motivated

Module Seven: The Importance of Trust

• What is Trust?
• Trust and Coaching
• Building Trust

Module Eight: Providing Feedback

• The Feedback Sandwich
• Providing Constructive Criticism
• Encouraging Growth and Development

Module Nine: Overcoming Roadblocks

• Common Obstacles
• Re-Evaluating Goals
• Focusing on Progress

Module Ten: Reaching the End

• How to Know When You’ve Achieved Success
• Transitioning the Coachee
• Wrapping it All Up

Module Eleven: How Mentoring Differs from Coaching

• The Basic Differences
• Blending the Two Models
• Adapting the GROW Model for Mentoring
• Focusing on the Relationship

Module Twelve: Wrapping Up

• Words from the Wise
• Lessons Learned
• Completion of Action Plans and Evaluations